Privacy & Cookies Policy

Last updated: 1 October 2025

1. Who We Are

Ash Family Row (“we”, “us”, “our”) operates the website ashfamilyrow.com. Our site provides information about our services, collection of works, events, and contact opportunities.

If you have any questions about this policy or your personal data, please contact us at: ashfamilyrow@gmail.com

2. What Information We Collect

We may collect and process the following types of information when you use our website:

a. Information you provide directly

  • When you send us a message via contact form or email: your name, email address, and any additional content you include.

  • If you sign up for newsletters or updates: your name and email address.

  • Any other information you choose to share (e.g. project brief, preferences).

b. Usage and technical information (automatically collected)

  • Information about how you use the website (pages visited, links clicked, time spent, scroll behavior).

  • Technical data such as your IP address, browser type and version, device type, operating system, and referring URLs.

  • Cookies and similar tracking technologies (see section 5).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To reply to your enquiries and communicate with you.

  • To send you newsletters or updates, if you have opted in.

  • To monitor, analyze, and improve how our website operates (e.g. usability, content relevance).

  • To ensure site security and prevent abuse.

We will not sell your personal data to third parties.

4. How Information Is Collected

  • Direct collection: data you submit via contact forms, email, or newsletter signup.

  • Automatic collection: via cookies, analytics tools, and website logs.

5. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience. The types we use include:

  • Necessary cookies — essential for the basic operation of the website (e.g. navigation, session handling).

  • Performance / Analytics cookies — help us understand how visitors use the site so we can improve it.

  • (Optionally) Functional cookies — allow extra features (e.g. remembering preferences).

You can manage or disable cookies through your browser settings. Be aware that disabling certain cookies may impact functionality on the website.

6. Sharing Information

We do not share your personal data for marketing or advertising purposes. However, we may work with third-party service providers (e.g. email mailing systems, website hosting, analytics) who process limited data on our behalf. These providers are under contractual obligations to protect your data and only use it for the services they provide.

7. Data Retention

  • Personal enquiries and correspondence: retained as long as needed to fulfill the purpose or maintain a record.

  • Newsletter data: retained until you opt out.

  • Analytics / usage data: retained for up to 3 years (or as needed) in anonymised or aggregated form.

8. Your Rights

If you are located in the UK or EU, you have certain rights under data protection laws (e.g. GDPR), including:

  • The right to access personal data we hold about you

  • The right to correct inaccuracies

  • The right to request deletion of your data

  • The right to withdraw consent (e.g. unsubscribe from newsletters)

To exercise any of these rights, or for any queries, contact us at ashfamilyrow@gmail.com.

© Ash Family Row 2025